{"id":1369343,"date":"2021-05-11T11:16:35","date_gmt":"2021-05-11T11:16:35","guid":{"rendered":"https:\/\/olhardeprata.pt\/?page_id=1369343"},"modified":"2021-06-14T15:31:39","modified_gmt":"2021-06-14T15:31:39","slug":"faqs","status":"publish","type":"page","link":"https:\/\/olhardeprata.pt\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"l-section wpb_row height_custom\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion has_scrolling remove_indents\" style=\"--sections-title-size:1.5rem\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"i0e5\"><button class=\"w-tabs-section-header\" aria-controls=\"content-i0e5\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Are the glasses original?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-i0e5\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, all products sold by Olhar de Prata are 100% original.<\/p>\n<p>All glasses are shipped in their original box and all accessories when provided by the manufacturer.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r24c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-r24c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Are the glasses guaranteed?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r24c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, all our products have a 2-year warranty that covers factory defects, not damage caused by normal use of the item.<\/p>\n<p>To assess whether a defect can be covered by the warranty, please send us a photo of the defect and submit your request. If some replacement parts are not included in the guarantee, these can be supplied under payment.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"o37c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-o37c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do they have customer service?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o37c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you have any questions about an order, our products or our website send us an email to geral@olhardeprata.pt or a whatsapp message to (+351) 911 868 669.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"a4aa\"><button class=\"w-tabs-section-header\" aria-controls=\"content-a4aa\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do they sell the same items in the physical shop of the Olhar de Prata?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a4aa\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In the physical shops Olhar de Prata you can find the same items as in the online shop.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w5dd\"><button class=\"w-tabs-section-header\" aria-controls=\"content-w5dd\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Is it possible to order prescription lenses?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w5dd\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>By selecting a frame you can fit prescription lenses.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y70c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y70c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I return the glasses and receive a refund?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y70c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, if all the conditions described on the return page are met, we can refund the price of the returned glasses. Please note that shipping costs are payable by the customer.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-1 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"vc_col-sm-3 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><nav class=\"w-menu us_custom_07f9eca1 layout_ver style_links us_menu_1\" style=\"--main-gap:1.5rem;--main-ver-indent:0.8em;--main-hor-indent:0.8em;--main-active-color:inherit;\"><ul id=\"menu-informacoes-en\" class=\"menu\"><li id=\"menu-item-1634557\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1634557\"><a href=\"https:\/\/olhardeprata.pt\/en\/faqs\/\">FAQs<\/a><\/li><li id=\"menu-item-1634556\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1634556\"><a href=\"https:\/\/olhardeprata.pt\/en\/payment-methods\/\">Payment methods<\/a><\/li><li id=\"menu-item-1634558\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1634558\"><a href=\"https:\/\/olhardeprata.pt\/en\/returns-and-shipping\/\">Returns and Shipping<\/a><\/li><li id=\"menu-item-1634559\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1634559\"><a href=\"https:\/\/www.livroreclamacoes.pt\/inicio\/reclamacao\" target=\"_blank\" rel=\"noopener\">Complaint book<\/a><\/li><\/ul><style>@media ( max-width:600px ){.us_menu_1 .menu{display:block!important}.us_menu_1 .menu>li:not(:last-child){margin:0 0 var(--main-gap,1.5rem)!important}}<\/style><\/nav><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Are the glasses original?Yes, all products sold by Olhar de Prata are 100% original. All glasses are shipped in their original box and all accessories when provided by the manufacturer. Are the glasses guaranteed?Yes, all our products have a 2-year warranty that covers factory defects, not damage caused by normal use of the item. To...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1369343","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/olhardeprata.pt\/en\/wp-json\/wp\/v2\/pages\/1369343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/olhardeprata.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/olhardeprata.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/olhardeprata.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/olhardeprata.pt\/en\/wp-json\/wp\/v2\/comments?post=1369343"}],"version-history":[{"count":0,"href":"https:\/\/olhardeprata.pt\/en\/wp-json\/wp\/v2\/pages\/1369343\/revisions"}],"wp:attachment":[{"href":"https:\/\/olhardeprata.pt\/en\/wp-json\/wp\/v2\/media?parent=1369343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}